On Mon, Mar 04, 2013 at 11:11:35AM -0500, Jonathan Rochkind wrote:
>
> Has anyone found a way to deal with this issue, other than having
> each API registered to an account belonging to whatever individual
> staff happened to be dealing with it that day?
>
> Thanks for any advice.
We are an RT shop but this will work with whatever helpdesk system you
use. We create an alias
awefakeuser_at_uic.edu
This account then becomes an an RT ticket. Everyone who has dealings
with that account then becomes a watcher on the RT queue.
When person X leaves their access is removed and the best part is the
person who replaces them already has history of the dealings that person
X encountered.
Cheers,
./fxk
>
--
Good news is just life's way of keeping you off balance.
Received on Mon Mar 04 2013 - 12:20:30 EST