III loading module cannot handle non-English characters

From: Han, Yan <hany_at_nyob> Date: Sat, 19 Jan 2013 00:02:40 +0000 To: CODE4LIB_at_LISTSERV.ND.EDU

Hello, 
We have problems using III loading module to load MARC files (.mrc) to our catalog.  This is to use "Data Exchange" > "Load Electronic Records (itm)". 
Basically  non- English characters (French, Arabic ) will be changed to unknown symbols. The MARC files (.mrk and .mrc) are verified before loading to III. There are only two issues:
1. the III configuration might be wrong. 
2. The III loading module has a bug and it probably does not know how to deal with non-English characters.  

Anyone having similar experience or resolving it? 
Thanks,
Yan