ACQNET v2n049 (April 14, 1992) URL = http://www.infomotions.com/serials/acqnet/acq-v2n049 ISSN: 1057-5308 *************** ACQNET, Vol. 2, No. 49, April 14, 1992 ====================================== (1) FROM: Karen Muller SUBJECT: Student assistants, recruiting for the library profession (24 lines) (2) FROM: Danny Jones SUBJECT: Unsolicited books, Bowker (8 lines) (3) FROM: Jim Mumm SUBJECT: Unsolicited books, Bowker (40 lines) (4) FROM: Marla Schwartz SUBJECT: Martindale-Hubbell directories (10 lines) (5) FROM: Jim Mumm SUBJECT: Martindale-Hubbell directories (17 lines) (6) FROM: Jim Deffenbaugh SUBJECT: Aqueduct Agenda, Princeton letter (22 lines) (7) FROM: Marcia Tuttle SUBJECT: Princeton letter (13 lines) (1) ----------------------------------------------------------------------- Date: 10 April 1992 18:11:57 CDT From: Karen Muller Subject: Student assistants, recruiting for the library profession In the April 9 issue of ACQNET David Marshall reviewed some of the pluses and minuses of using student assistants. He said: "The up side is that one gets a chance to meet and work with a lot of bright young energetic people. It provides an additional pulse to the campus for traditionally hidden technical service personnel. Students have served us well and have helped us to avoid major backlogs and to undertake special projects." I would like to suggest that today's student assistants may well become tomorrow's librarians--particularly if we professionals who believe in the work we do spend a little time mentoring and, yes, recruiting. A number of differ- ent studies show that library school students considered librarianship because they became familiar with the work through a student job *and* their supervisor was encouraging. It's hard to explain that we don't go around shushing people and checking out books and to describe clearly what it is that we do, but our student workers should be able to see by our leadership that librarianship is a fine profession and one to be considered. There are recruitment materials available from ALA's Office for Library Personnel Resources, and ALCTS now has a student membership category. Just call us and ask for a supply of brochures! (2) ---------------------------------------------------------------------- Date: Fri, 10 Apr 1992 07:52 CST From: Danny Jones Subject: MAGGIE RIOUX'S UNSOLICITED MAIL I wonder how Bowker would respond if you wrote them a letter saying that you would have ordered the directory if you had wanted it so if they would like to have it back they can come and get it before May 15, otherwise you will put it where you put all unsolicited mail, in the trash? (3) ----------------------------------------------------------------------- Date: Mon, 13 Apr 1992 09:23 CST From: Jim Mumm <9724MUMMJ@VMS.CSD.MU.EDU> Subject: Unsolicited books, Bowker Considering that the initial question deals with Bowker's _Broadcast & Cable Directory_, they will probably be willing to send a call tag for the unsolicit- ed stuff. In fact, most vendors who practice this approach are willing to pay for postage if pressed on the issue. As to whether this practice constitutes unsolicited merchandise, it probably does, but I wouldn't get too hung up on this. My approach is to first check to see if we want the material and/or call the vendor to ask how it was ordered. Sometimes vendors are sneaky (so to say) in that they will send a flyer and have a box to check on the order form if you do not want updates, revised volumes, etc., so it is conceivable that one would unknowingly order the material, in which case it is not "free" for the taking (Caveat Emptor). Even at that, however, it has been my experience that vendors are usually willing to send out a call tag. How to get them to pay for shipping: Have a game plan and work your way up. The higher up you go, the more the person will listen to your concern and probably act. Remember, you are the customer, so you have the leverage. Start with your field representative or with Customer Services. Ask for a call tag and for a letter stating that the charge has been removed from your account. Ask for a name. If you get no satisfaction (eg. "I'm sorry, but our company policy is to not issue call tag..." ask who can authorize your request. If they won't tell you, be blunt ... Ask for the person's supervisor's name. The supervisor can usually resolve the problem. If he/she can not, ask for his/her supervisor. Work your way up. While you are on the way to the CEO's office, gently remind people that you are a valuable customer. (Don't get hostile.) Remind everyone you talk to how much you spend with the company and what the potential future spending will be. Eventually you will get a sympathetic ear. Somebody will realize that spending $15.00 to retrieve something is cheaper than losing a customer, and that good public relations goes a long way. (4) ----------------------------------------------------------------------- Date: Fri, 10 Apr 92 16:47:37 EDT From: Marla Schwartz Subject: Martindale-Hubbell directories In response to Dick Vaughan's request for pre-1950 Martindale-Hubbells in microform, the 1991 _Guide to Microforms in Print_ lists them back to 1931, and Martindale's _Law Directory_, 1868-1930, as available in microfiche from the Law Library Microform Consortium, P.O. Box 11033, Honolulu, HI 96828-0033, phone (808) 956-5562. (5) ----------------------------------------------------------------------- Date: Mon, 13 Apr 1992 09:26 CST From: Jim Mumm <9724MUMMJ@VMS.CSD.MU.EDU> Subject: Martindale-Hubbell directories Try contacting Law Library Microfiche Consortium. Their address is: LLMC P.O. Box 1599 Kaneohe, Hawaii 96744-1599 (808) 235-2200 (808) 235-1755 (FAX) [The eagle-eyed among you will have noted that Marla and Jim give different addresses and phone numbers for what appears to be the same organization. I don't know if both are correct. C.] (6) ----------------------------------------------------------------------- Date: Mon, 13 Apr 92 08:34:21 EDT From: Jim Deffenbaugh Subject: Aqueduct agenda I was very happy to be able, through ACQNET, to get a much clearer picture of the conclusions of the Aqueduct group than was available in the _CHRONICLE OF HIGHER EDUCATION_, which seemed to give short shrift not only to the action agenda but also to the import which the academic library would like to see in this meeting. I would like to ask about one small housekeeping question regarding one of the items in the agenda, i.e., the Koepp letter to Pergamon. The group encourages libraries to make frequent use of that letter. We hope to include it in an article in the _WILLIAM AND MARY NEWS_ locally. Such encouragement by the Aqueduct group implies that there is permission of Koepp himself for reproduc- tion of his letter in other publications. Do you know for sure that such permission exists? It would seem probable that it does, since there has been much written on the letter. But we would like to present the text of the letter in toto. And I assume other libraries have similar intentions for it. Does the library community have the general permission of the author to do just that? (7) ----------------------------------------------------------------------- Date: Tue, 14 Apr 92 08:27 EST From: Marcia Tuttle Subject: KOEPP LETTER PERMISSION I asked Koepp for permission to print his letter in toto in the _Newsletter on Serial Pricing Issues_ and got it. He wanted the widest possible distribution for it. It also appeared (probably without specific permission) on several lists. I feel certain that with the permission he gave me (and, if necessary, the "disclaimer" at the end of each newsletter) that anyone else can feel free to reproduce the letter(s) in its/their entirety. If he wants Jim Deffenbaugh could cite the _Newsletter_ although, in this case, I don't think it's neces- sary. ******* END OF FILE ****** ACQNET, Vol. 2, No. 49 ****** END OF FILE *******