ALA Meeting Announcement

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Date: Thu, 12 Jun 2008 09:00:29 -0400
From: Rick Lugg (R2 Consulting) <rick_at_r2consulting.org>
Subject: ALA Meeting Announcement


The ALCTS Acquisitions Managers and Vendors Interest Group is
pleased to announce our topic for the ALA Annual Conference in Anaheim:


MANY-TO-MANY: THE GROWING COMPLEXITY IN LIBRARY-VENDOR RELATIONSHIPS

The typical visit to a library by a vendor has changed dramatically over 
the past
decade. Long gone are the days when a vendor representative met only 
with the
Heads of Acquisitions and Collection Development. The breadth and depth of
services now involve conversations with Cataloging, Serials, Systems, 
Administration,
E-Resources, Subject Liaisons and others. More and more often, vendors also
interact with staff members—who may or may not have the same perspective 
and
experience as librarians and administrators. On the vendor side, 
librarians may be
dealing with multiple customer service contacts for invoicing, approval 
profiles,
cataloging services, training for Web systems, eBook programs, 
licensing, etc.
In many cases, additional partners such as eBook aggregators, ILS 
vendors and
cataloging providers add further complexity. Coordination and 
communication in
both directions become more important and more difficult.

Join us to explore these issues from both library and vendor viewpoints, 
with our
distinguished panelists Anderson & Anderson.

Kim Anderson, Vice President of Customer Experience for Blackwell Book 
Services,
will describe the rationale behind that recently-formed group, which 
seeks to assure that
customer needs are addressed in a comprehensive and integrated fashion.

Rick Anderson, Associate University Librarian for Scholarly Resources 
and Collections
at the University of Utah, and author of “Buying and Contracting for 
Library Services:
A How-to-Do-It Manual for Librarians” (Neal Schuman, 2004)—colloquially 
known as
“Everything You Always Wanted to Know About Dealing with Vendors, But Were
Afraid to Ask.”

DATE: Sunday, June 29th

TIME: 1:30-3:30 PM

LOCATION: Disney’s Grand Californian, Trillium C.

The session will be structured as follows:

1:30-1:45 Introduction, ALCTS business, introduction of incoming Co-Chairs
1:45-2:05 Overview: Evolution of the library-vendor relationships (Rick 
Lugg, facilitator)
2:05-2:35 Vendor Perspective (Kim Anderson)
2:35-3:05 Library Perspective (Rick Anderson)
3:05-3:30 Q&A/Discussion

Please join us for penetrating insights and unstoppable discussion on 
this fascinating topic…
or something like that.

Rick Lugg and Lauren Corbett
Co-Chairs, ALCTS Acquisitions Managers and Vendors Interest Group

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