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Date: Mon, 2 Apr 2007
From: Jill Emery (Univ. of Texas at Austin) <j.emery_at_austin.utexas.edu>
Subject: Library Satisfaction with Publisher and Subscription Agent
You are invited to participate in a research study designed to measure
library satisfaction with services provided by publishers and by
subscription agents, services which are intended to support libraries
in their management of "big deal" licensed packages. These services
include: direct customer service, subscription list reconciliation and
management, renewal and invoice processing, provision of administrative
reports and metadata, electronic access activation, and resolution of
access problems.
This online survey contains 36 questions and should take no more than
20 minutes to complete. We have provided a TEST COPY of the survey
at http://www.surveymonkey.com/s.asp?u=561183600722 in case you wish
to preview the survey questions. Responses posted to this test copy
will not affect the data cumulated by the active survey.
When you are ready to complete the active survey, please go to
http://www.surveymonkey.com/s.asp?A=186116170E4521. Please note that
the first page of the survey is the "Informed Consent of Participants
in this Study" page, mandated by the Texas A&M University Institutional
Review Board - Human Subjects in Research. By clicking on "Next>>" at
the bottom of the page, you consent to participate in this study, and
you will be taken to the first question of the survey. The survey will
close on April 20, 2007. This survey is confidential, and no results
will be reported that may be identifiable to individual respondents or
their institutions.
The data will be collaboratively analyzed by Rick Anderson, Jill Emery,
Gary Ives, and Dana Walker. Our intent is to report preliminary
results through the SERIALST and other discussion lists, and to present
final results and conclusions through appropriate conference and/or
publication venues to be determined. We believe this study will give
us all a greater empirical understanding of the relative success of
publishers and of subscription agents in providing the support services
libraries need to effectively manage package subscriptions, as measured
by libraries' satisfaction with those services. Toward that end, we
would like to express in advance our deepest appreciation for your
participation in this study.
If you have any questions about this study, please contact the principal
investigator, Gary Ives, Coordinator of Electronic Resources, Texas A&M
University Libraries, (979) 458-0726, gives_at_lib-gw.tamu.edu.
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Received on Mon Apr 02 2007 - 08:58:37 UTC