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Date: Tue, 17 Feb 2004
From: Dana Jaunzemis (Music Library Service Co.) <dana_at_mlscmusic.com>
Subject: Position Announcement
Customer Service Representative for Music Library Service Company. We are
a recorded music vendor serving academic and public libraries.
Duties and Responsibilities: Provide superior customer service to the
libraries we currently serve. The customer service contact enters all
incoming orders that arrive by fax, email and mail. Manages and imports
orders from our website. Handles all inquiries, questions and problems by
email and phone. Processes weekly Billboard chart data and standing orders.
Maintains and processes monthly standing orders and approval plans.
Researches claims and other customer inquiries.
This position will also assist new customers with questions and collection
development. Also the development of information and content for website
and promotional mailers. Ideal opportunity for someone with creativity,
vision and initiative to use their library and music knowledge to serve
other librarians.
Preferred Qualifications: One or more years of library experience.
Knowledge of the acquisitions process. Substantial experience with
computers (Microsoft Office), email and internet. Broad knowledge of music
and desire to work with music librarians and public librarians. Excellent
communication skills and ability to prioritize and manage work flow.
Spanish language skills a plus.
Salary and Benefits: Salary is competitive and commensurate with
qualifications. Benefits include paid vacations, eleven paid holidays, five
annual sick/personal days, health insurance supplement, four day work week
in July and August. No weekend or night hours needed.
Position Available: April 1, 2004 with a flexible start date. This is a
fulltime, permanent position located in coastal Wilmington, NC. We offer
normal office hours of Monday - Friday with little or no travel. Annual
attendance to MLA conference is company paid.
Apply: Send a letter of application and resume to the attention of Dana
Jaunzemis at
JOBS_at_MLSCMUSIC.COM
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Received on Tue Feb 17 2004 - 11:24:33 UTC