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Date: Tue, 20 Nov 2001 16:33:41 -0800
From: Kimberly.Shaw_at_Blackwell.com
Subject: Job Opening
Please place this position on your listserv. Thank you for your
cooperation.
Account Manager
Blackwell's Book Services, an international bookseller with a history of
quality, stability and growth has an immediate opening for an Account
Manager. Successful candidate will possess an MLS and 2 years of academic
library technical experience and at least 2 years of customer contact
experience, or equivalent work experience.
Additional Requirements
Knowledge of MaRC record format and field use standards required.
Understanding needed of cataloging practices/procedures as applied by
academic libraries and the market for cataloging support services.
Excellent written/verbal communications, interpersonal and research skills
and dedication to quality in customer service are important. Minimal
travel required. This person will enjoy working closely with others in a
team-oriented department.
Duties
Act as primary contact for customers subscribing to Blackwell's technical
services products including CIP Upgrades, addition of Tables of Contents,
provision of cataloging records, and physical processing. Determine
requirements and specifications, initiate services and coordinate with
other departments including programming. Respond to customer queries,
locate information and resolve service problems. In conjunction with
customer support, occasionally represent the company at trade shows and
on site visits. Research and assist with testing/analyzing new service
options. Work with book sales division in expanding customer use of services
and maintaining long-term relationships. Assist in completing responses for
bids/RFPs.
Qualified candidates, who enjoy working in a casual, productive environment,
may send resume to:
Human Resources-AM
Blackwell's Book Services
6024 SW Jean Road, Building G
Lake Oswego, Oregon 97035
Fax: (503) 639-2481
www.blackwell.com/booksindex.html
hr.ads_at_blackwell.com
Equal Opportunity Employer
Kimberly Shaw
HR Manager
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Received on Wed Nov 28 2001 - 11:46:44 UTC